Below are some common questions about Trade Crypto Live and our services. If you do not find the answer to your question, please reach out to us at support@tcleducation.com

What to do if a page is not loading correctly?

In some cases, after updates are made, you may receive an error when accessing a page you have a subscription to. If you receive the message “You are unauthorized to view this page” or any other error after signing in, please follow the steps below.



For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac)


For desktop browsers, to quickly perform a “Hard Refresh”, ensure the page you are trying to access is open, and press CTRL + F5 (Windows) or Apple + R or command + R (Mac / Apple) or F5 (Linux)



CHROME (Android)

  1. Launch the Chrome app.
  2. Tap the Menu icon  | tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Select Cached images and files and Cookies and site data.
  6. Tap Clear data.

FIREFOX (Android)

  1. Launch the Firefox app.
  2. Tap the Menu icon | Tap Settings.
  3. Tap Clear private data.
  4. Select Cache and Cookies & active logins.
  5. Tap Clear data.


  1. Launch the Chrome app.
  2. Tap the Menu icon data-cke-saved-src= | tap Settings.
  3. Tap History.
  4. Tap Clear Browsing Data.
  5. Select Cached images and files and Cookies, Site Data.
  6. Tap Clear Browsing Data.


  1. Launch the iOS Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data.


If the error still persists and you are unable to access the desired page, please email support at support@tcleducation.com

How do I enter a coupon?

In order to enter a coupon, you must go to the sign up page of the service you were given a coupon for. After you enter your information, you will see “Have a coupon?” in blue letters. Click there to enter the coupon you were given.

What services are offered by Trade Crypto Live?

Bitcoin Bubble Lounge (Live Room) – Scott’s personal market run down, Sunday thru Thursday, at 8pm EST. Scott covers the who, what, and why of the market. Everything from Technical Analysis to Fundamental information is touched upon. Each Live Room is recorded and posted to our website for paid subscribers to view. SIGN UP HERE

Smoking Signals Room – Alerts to trade setups on coins that have been vetted by both technical and fundamental experts. Alerts go out by Twitter and Email. You must be signed up for the service to view the signals. SIGN UP HERE

Fundamental Fire Pit – The fundamentals of each coin, from ICO information and coin distribution to team members and latest news. Each coin profile is reviewed by the Trade Crypto Live team to ensure the information is accurate and up to date. We offer a free market watch tool for everyone to use, and are continually adding new coins. SIGN UP HERE

Crypto Boot-camp – Lesson based beginners course, designed to teach you the fundamentals of trading that Scott uses in his Live Room so you can stop guessing and start trading with confidence. Signing up for Boot-camp also gives you 1 month access to both Fundamental Fire Pit an Bitcoin Bubble Lounge. SIGN UP HERE

Scott’s Crypto Commandments – Lesson based intermediate course, designed to pull back the curtains on the market and show you how to press your winners and cut your losses. This 10-lesson training course will change the way you trade forever. Recommended for those who understand the basics of trading or those who have completed “Crypto Bootcamp”. Commandments also includes 1 month access to both Fundamental Fire Pit and Bitcoin Bubble Lounge. SIGN UP HERE.

How do I sign up for a service? (Current Members)

Simply click the on the service you wish to purchase either on the main page or at the beginning of the FAQ.

EXISTING WEBSITE USERS: Sign into your account first, then select the service you wish to add. You will need to provide your First and Last name, Discord name, and select the payment method you wish to use.

How do I sign up for a service? (New Users)

Simply click the on the service you wish to purchase either on the main page or at the beginning of the FAQ.

If you are a new user, you will be asked to provide First and Last name, Discord Name (If you have one), Email, and create a username and password for the website. Once that is completed, review the TCL Enrolment Agreement, and choose payment method.

How do I access my account settings?

To access your account as an existing user, go to the “Members Only” tab at the top of the main page and click on “My Account”.

HOME: Here you can update your name, Email, and your Discord Name. You can also change your password from here.

How do I check my subscriptions?

SUBSCRIPTIONS: Here you can view all of your active and inactive subscriptions, when they expire, and upgrade options if applicable.

PAYMENTS: Under the payments tab you can view your subscriptions and current payment method for each. You can also view the status of each payment and the payments invoice number.

FORUMS: Forums is a future feature. Please check back here once the announcement has been made that it is live.

PROFILE: This feature is tied directly to Forums and does not show much info at this time. Please check back here once Forums are enabled.

How do I renew my subscription?

To renew or update a subscription, go to “My Account” at the top of the home page. Sign in, then proceed to the “Subscriptions” tab. You will receive a reminder email 5 days and 1 day prior to the expiry of your subscription. 

Once there, the day that your subscription to a service ends, you will see a “subscribe” button next to the service. Simply hit subscribe and follow the payment prompts to update your service. You can turn on automatic payments at that time as well.

How can I pay for courses/services?

We accept the following payment types:

(You must follow the instructions at checkout if you wish to pay via cryptocurrency. Please note your account will only be activated once payment has been manually verified by TCL. You will be notified once your account has been validated)

What do I do if I’ve forgotten my password?

Click on the ‘Forgot Password’ link on the login page and fill in your details. Your password will be emailed to you.

What do I do if I’ve forgotten my username?

If you’ve forgotten or misplaced you Username, you must email support@tcleducation.com

Who can help me with technical difficulties?

Please contact support@tcleducation.com

How do I access the Matrix Live Room?

1.) To access the Matrix Live Room, go to Tradecryptolive.net and hover over the “Members Only” tab at the top of the page.

2.) Then hover over “My Account” and you will see “The Matrix Live Room”. Click on “The Matrix Live Room” and you will be taken to the Matrix Live Room page.

3.) Here you can click on “CLICK HERE FOR MATRIX ROOM ACCESS”. This will pop up a Zoom link and give you access to the room.

Still need help? Send us a note!

For any other questions, please write us at: support@tcleducation.com